Box Office Info

How to purchase individual tickets for public events at any of our venues:

  • In Person at our respective Box Office
  • On the internet at www.ticketmaster.com
  • Calling Ticketmaster New York at(866) 858-0008
  • In Person at a Ticketmaster Outlet

Tickets may be purchased for events at any of our venues at any of our respective box offices. For example, you may go to the Beacon box office to purchase tickets for a Radio City event. However, Will Call tickets may only be picked up at the venue the event is being held at.

On the first day of sale, tickets for concerts are not sold at the Madison Square Garden, Radio City Music Hall or Beacon Theatre Box Offices, and may only be purchased via Ticketmaster.

Payments Accepted

  • Cash
  • Major Credit Cards [American Express, Mastercard, Visa and Discover]

    Personal & company checks ARE NOT accepted.

Fees

  • Tickets with a face value of $15.00 or more are subject to a $4.50 facility surcharge.
  • Tickets purchased via Ticketmaster are subject to convenience fees.
  • Tickets purchased in person at the venue Box Office are not subject to Ticketmaster convenience fees.

Will Call

Patrons who have tickets being held at Will Call may pick up their tickets on the day of the event. Patrons must present the actual credit card used to place the order, a valid photo ID and the order number.

Radio City, Beacon and Chicago Box Offices will not accept Will Call tickets from individual patrons.

Notes

At Radio City and Chicago Theatre, the Box Office closes for advance sales at 6pm on event days; after 6pm Box Office only available for Will Call and ticket sales for the evening's event.

All ticket sales are final; no refunds or exchanges


Venue Regular Hours
























Special Christmas Spectacular
Hours at Radio City Box Office Only



August 27, 2011 - October 7, 2011

Monday - Sunday 11:30am - 6pm
If an event starts before 11:30am, Box Office will open 90 minutes before event start time.
If an event starts after 6pm, Box Office will remain open 30 minutes after event start time for Will Call and tickets sales for the evening's event only.



October 8, 2011 - December 30, 2011

Monday - Sunday 11:30am - 8pm
The Box Office opens at 10:00 am every day or 90 minutes before the first performance of the day, whichever is earlier and will remain open till 8:00 pm or 30 minutes after the last performance of the day starts, whichever is later.

 





MSG TRANSFORMATION
While the MSG Arena and Theater are currently closed for the Transformation, the MSG Box Office will remain open for:
•    Future tickets sales at MSG Arena and Theater at MSG
•    NY Liberty games at Prudential Center in Newark, NJ
•    Events at Radio City Music Hall and Beacon Theater


Monday - Friday, 9am - 6pm
Saturday, 10am - 6pm
Sunday, Closed - Unless a Liberty game day which will be Noon - 6pm

 

 


Tuesday - Saturday 11am - 6:00pm
If an event starts before 1pm, Box Office will open 1 hour before event start time.
If an event starts after 6:30pm, Box Office will remain open 1 hour after event start time. 


Sunday - Monday CLOSED
If an event takes place Sunday - Monday, Box Office will open at 1pm or 90 minutes before the event start time (whichever is earlier) and remain open 30 minutes after event start time for Will Call and tickets sales for the evening's event only.

 

 

  

Monday - Friday  12pm - 6pm
If an event starts before 1pm, Box Office will open 1 hour before event start time. If an event starts after 7pm, Box Office will remain open 1 hour after event start time.


Saturday & Sunday CLOSED
If an event takes place on Saturday or Sunday, Box Office will open 1 hour before the event start time and will remain open 1 hour after event start time for Will Call and tickets sales for that day's event.


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